Cruze Owners Warm Up Thanks to RemoteLink App

OnStar RemoteLink smartphone application

DETROIT – The Polar Vortex over most of eastern North America sent outdoor and coolant temperatures plummeting during most of January. Chevrolet Cruze owners with OnStar’s RemoteLink Mobile application avoided some of the chill because they could check their car’s status and warm the interior from any distance.

RemoteLink set single-day and single-hour request records last month. January 7 saw upwards of 200,000 requests sent through the mobile application across all General Motors’ brands, setting the one-day record. Later in the month, when the frigid air returned, the single-hour record was set on January 28 with more than 20,000 requests. Chevrolet Cruze owners used the app more than any owners of any other GM vehicle did.

For all of January, Chevrolet owners made 2,909,674 requests through the app. Of that total traffic, 1,603,107, or about 55 percent, of requests were for remote start.   The vehicle stays locked after a remote start, so it is secure, even when in a public space. An key in the ignition turn is required for the vehicle to move.

More than 15 percent of RemoteLink requests were to check the car’s vehicle data, such as tire pressure or oil life. Owners of Volt extended-range electric vehicles queried how the frigid temperatures affected charging levels.

Existing RemoteLink users were just part of the record month. Historically, most customers download the RemoteLink app to their smartphones in January. This January saw more downloads than any previous January on record.

“Chevrolet, paired with the RemoteLink app available through OnStar, offers one of the most winter-weather ready lineups of any manufacturer,” said Philip M. Abram, GM chief infotainment officer.  

Remote start is available on most Chevrolets with automatic transmissions and is a part of the free RemoteLink Key Fob service for 2014 and newer model year vehicles. On-demand vehicle diagnostic information and the ability to send directions from your phone to your vehicle requires an active OnStar subscription. To find out if your phone is compatible with the RemoteLink app, go tohttps://www.onstar.com/web/portal/remote-link-mobile-app-help?g=1.

About Chevrolet
Founded in 1911 in Detroit, Chevrolet is now one of the world’s largest car brands, doing business in more than 140 countries and selling more than 4.9 million cars and trucks a year. Chevrolet provides customers with fuel-efficient vehicles that feature spirited performance, expressive design, and high quality. More information on Chevrolet models can be found at www.chevrolet.com.

About OnStar LLC

OnStar, LLC (OnStar) is a wholly owned subsidiary of GM Holdings LLC (“GM”). Along with its affiliate Shanghai OnStar Telematics Co. Ltd (a joint venture involving OnStar, Shanghai General Motors Co., Ltd (SGM) and Shanghai Automotive Industry Corporation (SAIC)), OnStar serves more than 6.5 million subscribers in the U.S, Canada, China and Mexico. OnStar is a provider of connected safety, security and mobility solutions and advanced information technology. OnStar’s key services include automatic crash response, stolen vehicle assistance, remote door unlock, turn-by-turn navigation, vehicle diagnostics and hands-free calling.

From GM News… http://media.gm.com/media/us/en/gm/news.detail.html/content/Pages/news/us/en/2014/Feb/0214-cruze.html

Five Years Late…

Five Years Later, OnStar Still Slowing Down Car Thieves

Nearly 250 cases so far and more expected as public safety officials get familiar
2013-10-10
DETROIT – Nearly 250 times in the last five years, a signal to an OnStar-equipped stolen vehicle has helped stop a car thief in the act, gradually and safely slowing the vehicle to avoid a high-speed chase.

OnStar’s Stolen Vehicle Slowdown is one of three Stolen Vehicle Assistance tools OnStar offers subscribers. A Remote Ignition Block makes it impossible to start a stolen vehicle once turned off. And a GPS location can be provided to authorities once a vehicle is confirmed stolen.

OnStar worked closely with law enforcement in the U.S. and Canada to develop and modify the services to ensure best practices would be followed.

“Stolen Vehicle Slowdown is a prime example of a safety service that our customers rely on us to provide,” said George Baker, emergency services outreach manager, OnStar. “We have a strong relationship with law enforcement that has allowed us to refine our processes, promote teamwork and more quickly recover stolen vehicles for our subscribers.”

Since OnStar began in 1996, more than 59,000 stolen vehicles have been located using OnStar’s Stolen Vehicle Assistance services. Over the past year, Detroit, Houston, St. Louis, Chicago and Los Angeles were the top metropolitan areas for Stolen Vehicle Assistance requests.

OnStar executes five to seven Stolen Vehicle Slowdowns a month – a number trending upwards as the Public Safety sector becomes familiar with the service.

“This slowdown service is a perfect example of the technologies available to law enforcement agencies to keep our citizens and officers safer on the road,” said Detroit Police Chief James Craig.

Here are three high-profile Stolen Vehicle Slowdown cases in the service’s history:

First SVS Carjacking: A California resident was carjacked at gunpoint early one morning in 2009. After OnStar located his stolen Chevrolet Tahoe, and police had it in their sights, OnStar was able to safely slow the vehicle and the suspect was apprehended. Less than 16 minutes after OnStar was contacted, the Tahoe was safely recovered. Read more on the story here.

Congressional Recovery: In May 2010, a Chevrolet Impala belonging to a state senator was stolen from a parking lot. Upon realizing it was stolen, the senator quickly contacted OnStar, which alerted the county sheriff and confirmed the vehicle was being treated as stolen. OnStar then provided officers with the vehicle’s GPS location. When the officers had the Impala in sight, they requested Stolen Vehicle Slowdown be initiated, the vehicle was disabled and the suspect was taken into custody. Read more on the story here.

Stolen Vehicle Standoff: In Shreveport, Louisiana, the owner of a Chevrolet Silverado was robbed of his truck and money at gunpoint during a home invasion. Since the vehicle had an active OnStar subscription, advisors were able to provide authorities with the vehicle location and slow it down when the suspect refused to stop. However, the suspect then refused to surrender, pointing a gun at himself and threatening his own life. Officers called in a negotiating team who used OnStar’s Hands-Free system to talk to the suspect for hours, eventually convincing him to surrender before anyone was hurt.

OnStar’s Stolen Vehicle Slowdown is available on most 2009 model year and newer General Motors’ vehicles in the U.S., Canada, China and Mexico. The service is included in the OnStar subscription that comes standard on new GM vehicles. For more information regarding Stolen Vehicle Slowdown and all of OnStar’s services, please visit http://www.onstar.com.

Copied from GM News.