Chevrolet Complete Care

YOUR COMPLETE OWNER BENEFIT PROGRAM

 

Chevrolet Complete Care is more than our promise to be with you all the way. It’s our commitment to ensure your satisfaction with excellent service and the support you would expect when purchasing a Chevrolet.
 

COMPREHENSIVE COVERAGE

Chevrolet Complete Care is committed to giving you the utmost confidence in your Chevrolet vehicle purchase. This comprehensive coverage enhances the overall ease of owning and driving your Chevrolet with benefits such as:

• Included Scheduled Maintenance† by Chevrolet Certified Service Experts
• 24-Hour Roadside Assistance
• Excellent Warranty Coverage to protect your investment
• Courtesy Transportation
   

2 Years/24,000 Miles of Included ScheduledMaintenance†

No one knows your vehicle better than the Chevrolet Certified Service Experts. They carefully assess and care for your vehicle while keeping a detailed history of your maintenance visits. Included with your purchase of any 2014 vehicle purchased after May 1, 2013, this expert care ensures your vehicle’s overall performance for the long run. Services include:

• Replace engine oil and oil filter (excludes Spark EV)
• A thorough 27-point vehicle inspection provides a detailed assessment from Chevrolet Certified Technicians
• 4-wheel tire rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models – ZL1 model and 1LE package cars – due to their unidirectional tires. See the Owner’s Manual for details.)

5 Years/100,000 Miles of 24-Hour Roadside Assistance and Courtesy Transportation†

When you’re on the road, you can rest assured that we’re with you all the way. Chevrolet Complete Care gives you the steadfast confidence to make every drive as stress-free as possible. And when you need help getting back on the road, our 24-Hour Roadside Assistance is there for you. This helpful service includes:

• Emergency Towing (to the closest Chevrolet dealer from a legal roadway)
• Jump Starts (at home or on the road)
• Flat Tire Changes (spare installed if equipped)
• Fuel Delivery ($5 worth of fuel delivered on the road)
• Lockout Service (keys locked inside vehicle)
• Courtesy Transportation provides alternate transportation options when your vehicle is undergoing warranty repairs

Warranty Coverage

We’re with you all the way. This is our commitment to maintaining a high degree of quality, dependability and reliability through coverage that protects your investment. Our warranties make sure that you’re covered when life happens. This coverage includes:

• 5-year/100,000-mile† Powertrain Limited Warranty
• 3-year/36,000-mile† Bumper-to-Bumper Warranty
• 6-year/100,000-mile† Rust-Through Protection Warranty
• These warranties are completely transferable with your vehicle through ownership changes.

 
CONNECTIVITY

Almost every Chevrolet vehicle is connected by OnStar. This extensive support service is enhanced through your in-vehicle technology. From viewing vehicle diagnostics on your mobile phone to effortlessly navigating your next destination through simple voice directions, OnStar gives you the convenience and control with a powerful array of services, in addition to 24/7 access to a live Advisor with the push of a button.
 

ONSTAR

A 6-month subscription to OnStar† standard on most Chevrolet vehicles† keeps you even more connected to safety, convenience and navigation. Connect your drive with a 24/7 live Advisor at the press of a button. OnStar can help with locating a dealer, Automatic Crash Response and 24-Hour Roadside Assistance by pushing the blue button or sending your Directions & Connections® Plan directly to your car for more convenient access on the go. This useful service includes:

• OnStar Automatic Crash Response with Enhanced Crash Data
• OnStar Directions & Connections® Plan
• Automatic and On-Demand Vehicle Diagnostics
• Stolen Vehicle Assistance

 

• Learn More

ONSTAR REMOTELINK KEY FOB SERVICES

Included with all 2014 vehicle purchases, RemoteLink Key Fob Services† gives you access to other features such as remote start, as well as locking and unlocking your doors even when miles away from your vehicle. This is included for five years after purchase of your 2014 Chevrolet vehicle, with or without a paid OnStar subscription. With RemoteLink Key Fob Services, you can:

• Unlock your automatic door locks remotely if your keys are locked inside (if equipped with power locks)
• Remotely start or turn off your car (if equipped with factory installed and enabled remote start)
• Activate your vehicle’s horns and lights to help locate it in a crowded parking lot

 

Experience another level of control over your vehicle even when you’re not in it. With OnStar RemoteLink®† mobile app, you can view real-time fuel information, track navigation, keep tabs on fuel range, gallons of gas remaining and more. Anywhere you get mobile connections, you can:

• Verify your remaining oil life†
• View your current tire pressure (excludes spare)†
• View hands-free calling information†
• Send directions to your vehicle†
• Immediately connect to help†
• Access account information†

Chevrolet Accelerates to 4G LTE Speeds in 2014

Bowtie brand models in U.S. and Canada to get OnStar 4G LTE by summer

2014-01-05

 LAS VEGAS – Starting this summer, Chevrolet will have some of the fastest vehicles on the roads, and that has nothing to do with horsepower. Chevrolet drivers will be enjoying high-speed data – made possible by a new OnStar 4G LTE connection in the vehicle, running on AT&T’s network, the nation’s fastest and most reliable 4G LTE network.

Chevrolet today announced at the Consumer Electronics Show that the 2015 Chevrolet Corvette, Impala, Malibu, and Volt would be the first General Motors’ vehicles to come optionally equipped with OnStar 4G LTE. They will be followed by the Equinox, Silverado, Silverado HD, Spark and Spark EV. In the Canadian market, OnStar with 4G LTE will be introduced on the Chevrolet Trax as well. The majority of the 2015 Chevrolet lineup in the U.S and Canada will have a 4G LTE connection built-in at vehicle launch. More models will be announced later this year.

“Chevrolet is expected to implement the broadest deployment of 4G LTE in the automotive industry,” said Alan Batey, senior vice president of Global Chevrolet. “The fact that OnStar with 4G LTE will be available in models that range from the Chevrolet Spark to the Silverado to the Corvette, is indicative of our broad commitment to deliver more value and convenience through smart technology applications. This new, purposeful technology solution will make our consumers lives easier to connect.”

Vehicles Equipped with Built-in Wi-Fi Hotspot

The 4G LTE rollout will bring a built-in Wi-Fi hotspot to most Chevrolet vehicles, which allows passengers to connect their personal devices, such as smartphones, laptops and tablets, to high-speed wireless internet. Each vehicle can accommodate multiple devices at one time.

“We know that our customers rely on being connected on a daily, if not hourly basis, and they expect to be provided with the information and content they desire with no interruptions,” said Mary Chan, president, GM’s Global Connected Consumer. “A 4G LTE hotspot that’s built into a car’s architecture will provide a more consistent and powerful Wi-Fi connection than a smartphone.”

With OnStar’s 4G LTE connection, the vehicle acts as a mobile hub, giving customers easier access to apps and services that require a high-speed cellular or data connection. The vehicle will employ a wireless connection that does not rely on a brought-in mobile device.

In collaboration with AT&T, the data connection in the car will be fast – and flexible. Current AT&T customers will be able to add their vehicle to a shareable bucket of data through AT&T Mobile Share plans. All drivers can also pay for data as a standalone option. Additional pricing and data packages for OnStar 4G LTE will be announced later in 2014.

Chevrolet AppShop Offers Connected Car Personalization

Chevrolet MyLink will offer consumers an enhancement with the built in AppShop, available on select 2015 Chevrolet models in the U.S. and Canada. AppShop will benefit from the embedded 4G LTE connection.

Chevrolet AppShop is accessible through an icon on the MyLink screen that allows owners to view all available apps and download them directly to the vehicle, then organize, update or delete them as needed. Available apps will connect drivers to vehicle data, music, news, weather, travel information and more.

“The built-in 4G LTE connection will allow our vehicles to be updated with the latest software and apps,” said Chan. “This means that the driver’s vehicle infotainment systems can keep getting better after purchase as customers can continue to add on and customize their features.”

An initial list of planned apps announced today includes Vehicle Health, iHeartRadio, Priceline.com, The Weather Channel, NPR, Slacker Radio, TuneIn Radio, Cityseeker, Eventseeker, Glympse and Kaliki.

OnStar’s 10^th Generation to Debut

Chevrolet’s 4G LTE launch coincides with the 10th hardware generation of OnStar, a service that debuted in GM vehicles in 1996. The upgrade will allow for voice and high speed data services.  

“We are focused on constantly improving the OnStar service so that the system continues to remain a trusted value-add for GM drivers,” said Terry Inch, chief operating officer, OnStar. “4G LTE will enable the most powerful OnStar connection ever.”

OnStar Advisors currently respond to approximately 185,000 calls every day or more than two calls every second. OnStar is standard across the 2014 Chevrolet lineup. The OnStar RemoteLink Key Fob Services smartphone app, which allows owners to lock or unlock doors, activate the horn and lights, and remotely start a properly-equipped vehicle, is included for five years for properly equipped Chevrolet vehicles in the U.S.

 

From GM News…

Chevrolet Racing Claims 14 Championships in 2013

 

The new Corvette C7.R race car, wearing an updated “Jake” mascot, will make its competition debut at the Rolex 24 At Daytona, Jan. 25-26, 2014. Jake, named for the infamous character played by the late John Belushi in The Blues Brothers, first appeared in the early 2000s, when the Corvette Racing team was gaining momentum, winning multiple ALMS championships, the 24 Hours of Daytona and 12 Hours of Sebring.

2013-12-12

DETROIT – Chevrolet was the most successful name in professional motorsports in the United States this year, capturing 14 manufacturer, driver and team championships in NASCAR, IndyCar, ALMS, GRAND-AM and the Pirelli World Challenge series.

Chevrolet will kick off the 2014 season with the debut of the all-new Corvette C7.R at the North American International Auto Show in Detroit. The new Corvette race car, wearing an updated “Jake” mascot, will make its competition debut at the Rolex 24 At Daytona, Jan. 25-26, 2014.

“We had an amazing year in 2013, winning more championships in professional motorsport than any other manufacturer,” said Jim Campbell, General Motors’ U.S. vice president, Performance Vehicles and Motorsports. “Our success was the direct result of considerable preparation, strategy, teamwork and great drive from our teams, drivers, and partners in open wheel, stock car, and sports car racing. We are looking forward to continuing that momentum for 2014.” 

Three Championships in NASCAR
For an unprecedented 11th consecutive year, Chevrolet won the NASCAR Sprint Cup Manufacturers’ Championship – for a record 37th time overall. Jimmie Johnson’s ninth-place finish in the season finale at Homestead-Miami Speedway earned him the 2013 NASCAR Sprint Cup Series Drivers Championship. It was the sixth time in a record-setting eight-year span that Johnson, the driver of the No. 48 Lowe’s Chevrolet SS fielded by Hendrick Motorsports, claimed the crown and the 29th Drivers’ Championship for Chevrolet. In addition, Austin Dillon secured the Drivers’ Championship in the NASCAR Nationwide Series.

One Championship in IndyCar
After returning to the series in 2012, Chevrolet won the IndyCar Manufacturers Championship for the second year in a row. Chevrolet led the series with 10 victories out of 19 races, including the prestigious Indianapolis 500. 

Two Championships in GRAND-AM
For the second consecutive year, Chevrolet secured the GRAND-AM Rolex Sports Car Series Daytona Prototype, or DP, Engine Manufacturers’ Championship. Drivers Max Angelelli and Jordan Taylor shared the Drivers’ Championship.

Three Championships in World Challenge
Competing with the Camaro, Chevrolet secured the GTS Manufacturers’ Championship in World Challenge racing. Lawson Aschenbach won the GTS Drivers’ Championship, while Blackdog Racing secured the GTS Team Championship.

Five Championships in ALMS
In the American Le Mans Series, Chevrolet claimed its 10th Manufacturers’ Championship, while Antonio Garcia and Jan Magnussen secured the Drivers’ Championship. Chevrolet also clinched the ALMS GT Team championship for Corvette Racing – its 10th in the ALMS and most in the series’ history. Chevrolet won the ALMS’ Green Challenge GT Championship, which goes to the manufacturer that records the fastest races while being the most efficient in petroleum use and emissions. The No. 3 Chevrolet Corvette C6.R won the Michelin Green X Challenge – an award that goes to the leading GT and prototype teams using the same criteria.

Chevrolet Racing will kick off the 2014 season in January with the all-new Corvette C7.R.

The C7.R will make its public debut alongside the new 2015 Corvette Z06 at the North American International Auto Show in Detroit. The two cars were co-developed, representing the closest connection between the racing and road-going Corvettes in modern times.

The C7.R will make its competition debut at the Rolex 24 At Daytona, in Daytona Beach, Fla., on Jan. 25, 2014. When the C7.R takes to the track, it will sport an all-new Jake logo, which has become the unofficial mascot of Corvette Racing.

The history of Jake
Jake first appeared in the early 2000s, when the Corvette Racing team was gaining momentum and winning multiple ALMS championships and the 24 Hours of Daytona and 12 Hours of Sebring. The team began uniting behind a rally cry of “Take No Prisoners,” and a flaming skull logo that represented its unrelenting drive for victories. 

It wasn’t until after the C5.R completed the final 24 Hours of Le Mans that the unofficial logo was born. Originally, just a sketch on a napkin, the logo was drawn as a skull with crossed flags for the eyes and was named after Jake, the infamous character from The Blues Brothers.

The new Jake, with the seventh-generation Crossed Flag logo for eyes, is more modern and more aggressive – just like the C7.R.

“The best thing about Jake is that the logo transcends age and gender, uniting the Corvette Racing team and enthusiasts alike,” said Tom Peters, director of design, Performance Vehicles. “The new Jake logo reinforces the brand’s success on the track and signals the transition from the C6.R to the C7.R.”

From GM News….

The Importance of Tire Maintenance

To get the most out of your tires—maximum mileage, safety and wear—you’ll need to properly maintain them. But don’t worry. It’s not as complicated as it sounds, and we’re here to help.

Reading A Tire Sidewall

A tire’s sidewall is simply the outer and inner “walls” on the sides of a tire, if facing a tire on its side. Every sidewall has its own unique information that is divided into three main sections:

1. Tire Specs

This describes the fundamental characteristics of your tire. Size, construction, speed rating and more.

 

Tire Type: P

Tire Width: 225

Tire Aspect Ratio: 55%

Tire Construction: Radial

Wheel Diameter: 18

Load Index: 97

Speed Rating: T

• Tire Type
• Tire Width
• Aspect Ratio
• Construction
• Wheel Diameter
• Load Index
• Speed Rating

 

 

2. Department of Transportation Safety Code

This assures that your tire complies with all Department of Transportation (DOT) safety standards. After the DOT insignia is your tire’s identification number, which begins with the tire’s manufacturer and plant code where the tire was manufactured (two numbers or letters). The ninth and tenth characters tell the week the tire was manufactured. The final number(s) signifies the year the tire was manufactured.

3. UTQG Code

The Uniform Tire Quality Grading (UTQG) was established by the National Highway Traffic Safety Administration (NHTSA) to test tires following government prescribed test methods and then grade each tire on three main components:

Treadwear: This is the wear rate of the tire, comparable only to other tires within a tire manufacturer’s line. 100 is the baseline grade. Therefore a tire with 200 would theoretically last twice as long on the government’s course compared to a tire with 100.

Traction: Traction grades are AA, A, B and C (with AA being the highest grade). They represent the tire’s ability to stop straight on wet pavement as measure on a specified government track. Any tire rated under C is considered unacceptable for road travel.

Temperature: The temperature grades, from highest to lowest, are A, B and C. These represent the tire’s ability to dissipate heat under controlled indoor test conditions. Any tire rated below C is considered unacceptable.

4. Icons

Some tires have unique benefits, as showcased with specific icons. For example, the MICHELIN® Green X® Marking is a guarantee that the tire provides a level of energy efficiency among the highest in the market for its category without compromising traction and treadwear. The letters M and S (M +S) indicate that the tire meets the Rubber Manufacturers Association’s standards for a mud and snow tire. The letters can be found in the following combinations: M+S, M/S, and M&S. All-season tires carry this mark.

 

How to Check Tire Pressure

Tires have been known to lose up to 1psi (pounds per square inch) every month, so check all tires, including your spare, once a month (or before a long trip). It’s easy. Here’s how:

1. Purchase a trusted pressure gauge.
2. Check your tires “cold” – before you’ve driven or at least three hours after you’ve driven.
3. Insert pressure gauge into the valve stem on your tire. (The gauge will “pop” out and show a measured number. When you hear a “pssst” sound, that’s air escaping the tire. The escaping air shouldn’t affect pressure substantially, unless you hold down the air pressure gauge too long.)
4. Compare the measured psi to the psi found on the sticker inside the driver’s door of your vehicle or in owner’s manual. DO NOT compare to the psi on your tire’s sidewall.
5. If your psi is above the number, let air out until it matches. If below, add air (or have a Michelin retailer help you) until it reaches the proper number.

Nitrogen Versus Compressed Air

Most tires are filled with compressed air. But some tire retailers have started to put nitrogen into their customers’ tires. (Nitrogen is simply dry air with the oxygen removed. Air contains nearly 79% nitrogen already.) Because nitrogen replaces oxygen, less air can escape your tires, and your inflation pressure stays higher longer. Unfortunately, there are other possible sources of leaks (tire/rim interface, valve, valve/rim interface and the wheel) which prevent the guarantee of pressure maintenance for individuals using air or nitrogen inflation.

Nitrogen and compressed air CAN be mixed, if needed. Tires manufactured by Michelin are designed to deliver their expected performance when inflated with air or nitrogen, as long as the user respects the pressures recommended by the vehicle manufacturer on the vehicle’s placard or by the tire manufacturer.

 

How To Inspect a Tire

Once every month, or before you embark upon long road trips, check your tires for wear and damage problems. One easy way to check for wear is by using the penny test. All you have to do is grab your spare change and follow 3 easy steps.

1. Take a penny and hold Abe’s body between your thumb and forefinger.
2. Select a point on your tire where tread appears the lowest and place Lincoln’s head into one of the grooves.
3. If any part of Abe Lincoln’s head is covered by the tread, you’re driving with the legal and safe amount of tread. If your tread gets below that (approximately 2/32 of an inch), your car’s ability to grip the road in adverse conditions is greatly reduced.

 

Tire Rotation

To obtain maximum tread life, it is necessary to rotate your tires. Michelin
recommends rotating your tires every 6,000 to 8,000 miles (10,000 to
12,000 km), or as specified by your vehicle manufacturer, whichever
rotation period is less. Check your vehicle owner’s manual for any
recommendations by your vehicle manufacturer. Monthly inspection for
tire wear is recommended. Your tires should be rotated at the first sign of
irregular wear, even if it occurs before 6,000 miles (10,000 km). This is true
for all vehicles. When rotating tires with a directional tread pattern, observe
the arrows molded on the sidewall which show the direction the tire
should turn. Care must be taken to maintain the proper turning direction.
Some Tire Pressure Monitoring Systems (TPMS) may not recognize
that a tire has been moved to a different position on your vehicle.
Make certain that your TPMS system is reset, if necessary, so as to
correctly identify the location of each tire on your vehicle. Refer
to your vehicle owner’s manual or your vehicle dealer. Determine
whether rotated tires require tire inflation adjustment as front and rear
position tire pressure may vary according to the vehicle manufacturer’s
specification due to the actual load on that wheel position. Some vehicles
may have tires of different size mounted on the front versus the rear
axles, and these different tires have rotation restrictions. Always check the
vehicle owner’s manual for the proper rotation recommendations.

 

Tire Balance

Tire balancing compensates for the weight of the tire and wheel assembly after the tire is mounted. A wheel is out of balance when one area is heavier or lighter than the rest. The result? Bouncing or wobbling, which can decrease treadwear, increase vibration and cause stress on your vehicle. The cure? Correction weights are added to counterbalance the tires.

 

When to Balance

• A tire is replaced
• A balance weight is moved or removed
• You purchase new tires

How Wheels are Balanced

To balance a wheel, your mechanic uses a balancing machine to determine where the heavy spots are. Weights are then attached to the exterior or interior of the wheel to counteract centrifugal forces acting on the heavy areas when the wheel is turning. This will eliminate vertical bouncing and side-to-side wobble.

 

Tire Alignment

Alignment refers to the adjustment of a vehicle’s front and rear suspension parts. If your alignment is off, your vehicle isn’t safe to drive. View the animation below to understand the three main adjustments made during alignment:

• Caster
• Camber
• Toe

 

Caster

Caster is a bit tough to define. If you’re viewing the side of a vehicle, the caster angle identifies the forward or backward slope of a line drawn through the upper and lower steering pivot points. Think of a motorcycle and its front steering forks and front tire. Its angle is towards the rear of the motorcycle, so it has positive caster. Negative is just the opposite. Long story short, positive caster helps your vehicle go straight, much like the motorcycle.

 

 

Camber

Camber is the angle of the wheel, in degrees, when viewed from the front of the vehicle. Positive camber is when the top of the wheel is leaning out from the center of the car. Negative camber is when the top of the wheel is leaning into the car. If the wheel leans too far from the center, uneven wear will occur. (However, negative camber helps racing cars improve cornering.)

 

 

Toe

Toe is the difference in the distance between the front of the tires and the back of the tires. Usually, tires are set so that they are parallel with each other. If the fronts of the tires are closer, the wheels are toe-in. If the rears of the tires are closer, the wheels are toe-out.

 

When to Check Alignment

 

Daily impacts such as potholes and railroad crossings, as well as more severe circumstances like a car accident, can knock your vehicle out of alignment. You should have the alignment checked if:

 

• You’ve hit something substantial
• You see a wear pattern developing on the shoulders (outer edges) of the tires
• You notice a difference in your vehicle’s handling

 

Tire Care Products

Nothing makes a car look sweeter than a shiny set of tires. But don’t put your investment at risk by using just any cleaner. Make sure to only use non-petroleum based products to clean the tires. A number of wheel cleaners may contain harsh acids, alkalis and/or detergents that can damage wheels and paint. However, there are products out there that are safe for all brands of tires as well as environmentally responsible. You can find them at an auto parts dealer near you

 

 

…..from Michelin