Chevrolet Complete Care

YOUR COMPLETE OWNER BENEFIT PROGRAM

 

Chevrolet Complete Care is more than our promise to be with you all the way. It’s our commitment to ensure your satisfaction with excellent service and the support you would expect when purchasing a Chevrolet.
 

COMPREHENSIVE COVERAGE

Chevrolet Complete Care is committed to giving you the utmost confidence in your Chevrolet vehicle purchase. This comprehensive coverage enhances the overall ease of owning and driving your Chevrolet with benefits such as:

• Included Scheduled Maintenance† by Chevrolet Certified Service Experts
• 24-Hour Roadside Assistance
• Excellent Warranty Coverage to protect your investment
• Courtesy Transportation
   

2 Years/24,000 Miles of Included ScheduledMaintenance†

No one knows your vehicle better than the Chevrolet Certified Service Experts. They carefully assess and care for your vehicle while keeping a detailed history of your maintenance visits. Included with your purchase of any 2014 vehicle purchased after May 1, 2013, this expert care ensures your vehicle’s overall performance for the long run. Services include:

• Replace engine oil and oil filter (excludes Spark EV)
• A thorough 27-point vehicle inspection provides a detailed assessment from Chevrolet Certified Technicians
• 4-wheel tire rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models – ZL1 model and 1LE package cars – due to their unidirectional tires. See the Owner’s Manual for details.)

5 Years/100,000 Miles of 24-Hour Roadside Assistance and Courtesy Transportation†

When you’re on the road, you can rest assured that we’re with you all the way. Chevrolet Complete Care gives you the steadfast confidence to make every drive as stress-free as possible. And when you need help getting back on the road, our 24-Hour Roadside Assistance is there for you. This helpful service includes:

• Emergency Towing (to the closest Chevrolet dealer from a legal roadway)
• Jump Starts (at home or on the road)
• Flat Tire Changes (spare installed if equipped)
• Fuel Delivery ($5 worth of fuel delivered on the road)
• Lockout Service (keys locked inside vehicle)
• Courtesy Transportation provides alternate transportation options when your vehicle is undergoing warranty repairs

Warranty Coverage

We’re with you all the way. This is our commitment to maintaining a high degree of quality, dependability and reliability through coverage that protects your investment. Our warranties make sure that you’re covered when life happens. This coverage includes:

• 5-year/100,000-mile† Powertrain Limited Warranty
• 3-year/36,000-mile† Bumper-to-Bumper Warranty
• 6-year/100,000-mile† Rust-Through Protection Warranty
• These warranties are completely transferable with your vehicle through ownership changes.

 
CONNECTIVITY

Almost every Chevrolet vehicle is connected by OnStar. This extensive support service is enhanced through your in-vehicle technology. From viewing vehicle diagnostics on your mobile phone to effortlessly navigating your next destination through simple voice directions, OnStar gives you the convenience and control with a powerful array of services, in addition to 24/7 access to a live Advisor with the push of a button.
 

ONSTAR

A 6-month subscription to OnStar† standard on most Chevrolet vehicles† keeps you even more connected to safety, convenience and navigation. Connect your drive with a 24/7 live Advisor at the press of a button. OnStar can help with locating a dealer, Automatic Crash Response and 24-Hour Roadside Assistance by pushing the blue button or sending your Directions & Connections® Plan directly to your car for more convenient access on the go. This useful service includes:

• OnStar Automatic Crash Response with Enhanced Crash Data
• OnStar Directions & Connections® Plan
• Automatic and On-Demand Vehicle Diagnostics
• Stolen Vehicle Assistance

 

• Learn More

ONSTAR REMOTELINK KEY FOB SERVICES

Included with all 2014 vehicle purchases, RemoteLink Key Fob Services† gives you access to other features such as remote start, as well as locking and unlocking your doors even when miles away from your vehicle. This is included for five years after purchase of your 2014 Chevrolet vehicle, with or without a paid OnStar subscription. With RemoteLink Key Fob Services, you can:

• Unlock your automatic door locks remotely if your keys are locked inside (if equipped with power locks)
• Remotely start or turn off your car (if equipped with factory installed and enabled remote start)
• Activate your vehicle’s horns and lights to help locate it in a crowded parking lot

 

Experience another level of control over your vehicle even when you’re not in it. With OnStar RemoteLink®† mobile app, you can view real-time fuel information, track navigation, keep tabs on fuel range, gallons of gas remaining and more. Anywhere you get mobile connections, you can:

• Verify your remaining oil life†
• View your current tire pressure (excludes spare)†
• View hands-free calling information†
• Send directions to your vehicle†
• Immediately connect to help†
• Access account information†

The Importance of Tire Maintenance

To get the most out of your tires—maximum mileage, safety and wear—you’ll need to properly maintain them. But don’t worry. It’s not as complicated as it sounds, and we’re here to help.

Reading A Tire Sidewall

A tire’s sidewall is simply the outer and inner “walls” on the sides of a tire, if facing a tire on its side. Every sidewall has its own unique information that is divided into three main sections:

1. Tire Specs

This describes the fundamental characteristics of your tire. Size, construction, speed rating and more.

 

Tire Type: P

Tire Width: 225

Tire Aspect Ratio: 55%

Tire Construction: Radial

Wheel Diameter: 18

Load Index: 97

Speed Rating: T

• Tire Type
• Tire Width
• Aspect Ratio
• Construction
• Wheel Diameter
• Load Index
• Speed Rating

 

 

2. Department of Transportation Safety Code

This assures that your tire complies with all Department of Transportation (DOT) safety standards. After the DOT insignia is your tire’s identification number, which begins with the tire’s manufacturer and plant code where the tire was manufactured (two numbers or letters). The ninth and tenth characters tell the week the tire was manufactured. The final number(s) signifies the year the tire was manufactured.

3. UTQG Code

The Uniform Tire Quality Grading (UTQG) was established by the National Highway Traffic Safety Administration (NHTSA) to test tires following government prescribed test methods and then grade each tire on three main components:

Treadwear: This is the wear rate of the tire, comparable only to other tires within a tire manufacturer’s line. 100 is the baseline grade. Therefore a tire with 200 would theoretically last twice as long on the government’s course compared to a tire with 100.

Traction: Traction grades are AA, A, B and C (with AA being the highest grade). They represent the tire’s ability to stop straight on wet pavement as measure on a specified government track. Any tire rated under C is considered unacceptable for road travel.

Temperature: The temperature grades, from highest to lowest, are A, B and C. These represent the tire’s ability to dissipate heat under controlled indoor test conditions. Any tire rated below C is considered unacceptable.

4. Icons

Some tires have unique benefits, as showcased with specific icons. For example, the MICHELIN® Green X® Marking is a guarantee that the tire provides a level of energy efficiency among the highest in the market for its category without compromising traction and treadwear. The letters M and S (M +S) indicate that the tire meets the Rubber Manufacturers Association’s standards for a mud and snow tire. The letters can be found in the following combinations: M+S, M/S, and M&S. All-season tires carry this mark.

 

How to Check Tire Pressure

Tires have been known to lose up to 1psi (pounds per square inch) every month, so check all tires, including your spare, once a month (or before a long trip). It’s easy. Here’s how:

1. Purchase a trusted pressure gauge.
2. Check your tires “cold” – before you’ve driven or at least three hours after you’ve driven.
3. Insert pressure gauge into the valve stem on your tire. (The gauge will “pop” out and show a measured number. When you hear a “pssst” sound, that’s air escaping the tire. The escaping air shouldn’t affect pressure substantially, unless you hold down the air pressure gauge too long.)
4. Compare the measured psi to the psi found on the sticker inside the driver’s door of your vehicle or in owner’s manual. DO NOT compare to the psi on your tire’s sidewall.
5. If your psi is above the number, let air out until it matches. If below, add air (or have a Michelin retailer help you) until it reaches the proper number.

Nitrogen Versus Compressed Air

Most tires are filled with compressed air. But some tire retailers have started to put nitrogen into their customers’ tires. (Nitrogen is simply dry air with the oxygen removed. Air contains nearly 79% nitrogen already.) Because nitrogen replaces oxygen, less air can escape your tires, and your inflation pressure stays higher longer. Unfortunately, there are other possible sources of leaks (tire/rim interface, valve, valve/rim interface and the wheel) which prevent the guarantee of pressure maintenance for individuals using air or nitrogen inflation.

Nitrogen and compressed air CAN be mixed, if needed. Tires manufactured by Michelin are designed to deliver their expected performance when inflated with air or nitrogen, as long as the user respects the pressures recommended by the vehicle manufacturer on the vehicle’s placard or by the tire manufacturer.

 

How To Inspect a Tire

Once every month, or before you embark upon long road trips, check your tires for wear and damage problems. One easy way to check for wear is by using the penny test. All you have to do is grab your spare change and follow 3 easy steps.

1. Take a penny and hold Abe’s body between your thumb and forefinger.
2. Select a point on your tire where tread appears the lowest and place Lincoln’s head into one of the grooves.
3. If any part of Abe Lincoln’s head is covered by the tread, you’re driving with the legal and safe amount of tread. If your tread gets below that (approximately 2/32 of an inch), your car’s ability to grip the road in adverse conditions is greatly reduced.

 

Tire Rotation

To obtain maximum tread life, it is necessary to rotate your tires. Michelin
recommends rotating your tires every 6,000 to 8,000 miles (10,000 to
12,000 km), or as specified by your vehicle manufacturer, whichever
rotation period is less. Check your vehicle owner’s manual for any
recommendations by your vehicle manufacturer. Monthly inspection for
tire wear is recommended. Your tires should be rotated at the first sign of
irregular wear, even if it occurs before 6,000 miles (10,000 km). This is true
for all vehicles. When rotating tires with a directional tread pattern, observe
the arrows molded on the sidewall which show the direction the tire
should turn. Care must be taken to maintain the proper turning direction.
Some Tire Pressure Monitoring Systems (TPMS) may not recognize
that a tire has been moved to a different position on your vehicle.
Make certain that your TPMS system is reset, if necessary, so as to
correctly identify the location of each tire on your vehicle. Refer
to your vehicle owner’s manual or your vehicle dealer. Determine
whether rotated tires require tire inflation adjustment as front and rear
position tire pressure may vary according to the vehicle manufacturer’s
specification due to the actual load on that wheel position. Some vehicles
may have tires of different size mounted on the front versus the rear
axles, and these different tires have rotation restrictions. Always check the
vehicle owner’s manual for the proper rotation recommendations.

 

Tire Balance

Tire balancing compensates for the weight of the tire and wheel assembly after the tire is mounted. A wheel is out of balance when one area is heavier or lighter than the rest. The result? Bouncing or wobbling, which can decrease treadwear, increase vibration and cause stress on your vehicle. The cure? Correction weights are added to counterbalance the tires.

 

When to Balance

• A tire is replaced
• A balance weight is moved or removed
• You purchase new tires

How Wheels are Balanced

To balance a wheel, your mechanic uses a balancing machine to determine where the heavy spots are. Weights are then attached to the exterior or interior of the wheel to counteract centrifugal forces acting on the heavy areas when the wheel is turning. This will eliminate vertical bouncing and side-to-side wobble.

 

Tire Alignment

Alignment refers to the adjustment of a vehicle’s front and rear suspension parts. If your alignment is off, your vehicle isn’t safe to drive. View the animation below to understand the three main adjustments made during alignment:

• Caster
• Camber
• Toe

 

Caster

Caster is a bit tough to define. If you’re viewing the side of a vehicle, the caster angle identifies the forward or backward slope of a line drawn through the upper and lower steering pivot points. Think of a motorcycle and its front steering forks and front tire. Its angle is towards the rear of the motorcycle, so it has positive caster. Negative is just the opposite. Long story short, positive caster helps your vehicle go straight, much like the motorcycle.

 

 

Camber

Camber is the angle of the wheel, in degrees, when viewed from the front of the vehicle. Positive camber is when the top of the wheel is leaning out from the center of the car. Negative camber is when the top of the wheel is leaning into the car. If the wheel leans too far from the center, uneven wear will occur. (However, negative camber helps racing cars improve cornering.)

 

 

Toe

Toe is the difference in the distance between the front of the tires and the back of the tires. Usually, tires are set so that they are parallel with each other. If the fronts of the tires are closer, the wheels are toe-in. If the rears of the tires are closer, the wheels are toe-out.

 

When to Check Alignment

 

Daily impacts such as potholes and railroad crossings, as well as more severe circumstances like a car accident, can knock your vehicle out of alignment. You should have the alignment checked if:

 

• You’ve hit something substantial
• You see a wear pattern developing on the shoulders (outer edges) of the tires
• You notice a difference in your vehicle’s handling

 

Tire Care Products

Nothing makes a car look sweeter than a shiny set of tires. But don’t put your investment at risk by using just any cleaner. Make sure to only use non-petroleum based products to clean the tires. A number of wheel cleaners may contain harsh acids, alkalis and/or detergents that can damage wheels and paint. However, there are products out there that are safe for all brands of tires as well as environmentally responsible. You can find them at an auto parts dealer near you

 

 

…..from Michelin